Protecting Your Purchase from Click to Delivery
Welcome to AliExpress Buyer Protection
We want you to shop with confidence. That’s why we provide guarantees that ensure you’ll receive your item on time and as described.
What guarantees can I get?
Everyone who shops on AliExpress receives the following guarantees:
if you don’t receive your order
You will get a full refund if your order does not arrive within the delivery time promised by the seller.
Full or Partial Refund
if the item is not as described
If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.
Sellers can also offer additional guarantees for their products:
Products which fall under this return policy can be returned domestically, as long as they are unused and in the original packaging. No questions asked!
If a product that falls under this guarantee is found to be counterfeit, you will get a full refund (shipping costs included).
How does Buyer Protection work?
Contact the Seller
If your order hasn’t arrived within the promised time, or isn’t as described – contact the seller.
Most sellers are happy to quickly resolve any issues.
Open Dispute to Make a Refund
If you were unable to resolve the problem with the seller, you can submit a refund request by clicking Open Dispute.
Here, you can formally discuss solutions with the seller.
Escalate Dispute to AliExpress
If you are not satisfied with the seller’s solutions, you can Escalate Dispute to us.
We will mediate between you and the seller to resolve the problem
Tip: The best way to protect your purchase is to carefully check the seller’s feedback from his buyers and product description before ordering.
What are other buyers saying?
I got to know about AliExpress in a fashion blog. I found many nice things and I am amazed with the variety! My first purchase was 2 glasses…
My name is Julie. I received so many compliments on my work that I started to offer fondant cake toppers and other supplies for kids’ parties…
AliExpress contains ALOT of different sellers. It’s my first time buying online ever, and it was a big order, containing 19 dresses…
AliExpress has been very good and nice ever since I started using them for my mini importing business, one thing I make sure I do is I buy from shops…