Returns & Refund Guarantee

Returns & Refund is a guarantee provided by sellers for every product they sell on AliExpress.com.
When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact the seller to resolve these problems (according to the seller’s set of returns guarantees).You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with seller.

Scope of Guarantee

All products on AliExpress.com have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described.

The following situations are not included:
1. An item you claim is not as described, but the seller can prove that it is.
2. Items are as described, but you no longer want them (unless the seller offers Easy Returns)

Guaranteed Protection Period

You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order.

Conditions for Submitting Refund Requests

You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order.

Return Shipping Fee

If you agreed with the seller to return your item, please also check the seller’s shipping terms. If the seller pays the return shipping fee, please make sure you first agree on the shipping method and how the seller will pay you back the shipping fee.

Workflow Details

 

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